Customer Satisfaction Survey

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Customer Satisfaction Survey

Customer Satisfaction Survey

What product did you purchase or service did you use?

How satisfied were you with the product or service?

Very Unsatisfied

Unsatisfied

Neutral

Satisfied

Very Satisfied

Would you use our product or service in the future?

Definitely not

Probably not

Not sure

Probably

Definitely

Would you recommend our product or service?

Definitely not

Probably not

Not sure

Probably

Definitely

How long have you used our product or service?

Less then a month

1-6 months

1-3 years

Over 3 years

Never used

How often do you use our product or service?

Once a week

2-3 times a month

Once a month

Less than once a month

What aspect of our product or service were you most satisfied by?

Quality

Price

Purchase experience

Usage experience

Customer service

Repeat purchase experience

If applied, what do you like about the product or service?

What aspect of our product or service were you most disappointed by?

Quality

Price

Purchase experience

Installation or first use experience

Usage experience

Customer service

Repeat purchase experience

No disappointment

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